Return, Exchange & Refund Policy
Final Sales
Unless otherwise required by applicable law, all purchases made at Doctor Sealed are final. Items sold are not eligible for exchange or refund.
No Exchanges or Refunds
Once an order has been confirmed and payment has been completed:
-
No refunds will be issued
-
No exchanges will be accepted
-
No store credit will be provided
This policy applies to, but is not limited to:
-
Sealed and opened products
-
Pre-orders
-
Promotional or clearance items
-
Orders placed in error
-
Changes of mind or personal preferences
Customer Responsibility
Customers are responsible for:
-
Carefully reviewing their order before completing the purchase
-
Ensuring that all selected items meet their needs
By completing a purchase, the customer confirms that they have read, understood, and accepted this policy.
Defective, Damaged, or Incorrect Items
In accordance with Québec law, if a product:
-
Arrives damaged during shipping,
-
Contains a manufacturing defect, or
-
Was shipped incorrectly by Doctor Sealed.
the customer must contact us within a reasonable time after receiving the order and provide supporting evidence (e.g., photos and a description of the issue).
Each case will be reviewed individually. If applicable, an appropriate resolution will be offered at the discretion of Doctor Sealed, in compliance with legal obligations.
Policy Updates
Doctor Sealed reserves the right to modify this policy at any time without prior notice. The version in effect at the time of purchase will apply to the transaction.
SHIPPING POLICY
Order Processing Times
All orders are processed within 1–3 business days prior to shipment. Please note that processing times may be extended due to high order volumes, product demand, or unforeseen circumstances.
Shipping & Delivery
Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, including but not limited to weather conditions, carrier delays, customs processing, holidays, or operational errors.
If you have not received a shipping confirmation email within 72 hours of placing your order, please contact us. Before reaching out, kindly check your spam/junk folder and confirm whether your order includes any pre-order items, as these may delay shipment.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping details are accurate and complete at checkout. Doctor Sealed is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. We are not liable for lost, delayed, or misdelivered shipments resulting from such errors.
Lost, Stolen, or Delivered Packages
Once an order is marked as delivered by the carrier, Doctor Sealed is not liable for lost, stolen, or misplaced packages. Customers concerned about potential theft are encouraged to request signature confirmation at the time of purchase.
Third-Party Shipping Services
If a package is delivered to a third-party service (e.g., freight forwarders, reshipping companies), Doctor Sealed assumes no responsibility for any loss, damage, or issues occurring after delivery to that third party.
Additional Shipping Charges
We reserve the right to apply additional shipping fees in exceptional cases, including but not limited to oversized packages, heavy items, or remote delivery locations.
Free Shipping Policy
Orders shipped within Ontario and Quebec with a total value exceeding $350.00 CAD (before taxes and discounts) qualify for free standard shipping.
Free shipping orders are shipped via standard service only. Upgrades to express or priority shipping are available at an additional cost.
International Orders
For international shipments, Doctor Sealed is not responsible for any customs duties, import taxes, or additional fees imposed by the destination country.
We are also not liable for packages that are opened, inspected, delayed, or held by customs authorities. Such circumstances are beyond our control and do not qualify for refunds or compensation.
Policy Updates
Doctor Sealed reserves the right to modify or update this policy at any time without prior notice.
Pre-order Policy
Timelines are Estimates
Shipping of Pre-Order Items
Orders containing pre-order items will be shipped only once all items in the order are available.
Release Timing
Pre-order products are subject to supplier release dates, which may change without notice.
Split Shipments
If you wish to receive available items sooner, you may request a split shipment. Additional shipping fees will apply.
Order cancellation by the company
We reserve the right to cancel any order, at any time and for any reason, at our sole discretion.
Cancellation of pre-orders by the customer
Any pre-order cancellation by the customer will incur a 10% processing fee, without exception. No order cancellations may be made 14 days prior to the release date.